How can we help you?
myPalm.pk is a Pakistan-based online store offering carefully curated beauty, skincare, and personal care essentials. We focus on quality, authenticity, and a premium shopping experience tailored for Pakistani customers.
Yes. myPalm.pk operates locally in Pakistan with nationwide delivery and dedicated customer support. We prioritize customer satisfaction, transparency, and long-term trust.
Yes. All products sold on myPalm.pk are sourced from verified suppliers and distributors. We do not deal in replicas or counterfeit items.
Simply select your desired product, add it to your cart, and complete checkout by providing accurate delivery and contact details.
No account is required to place an order. However, creating an account allows easier order tracking and faster checkout for future purchases.
We currently offer Cash on Delivery (COD) for maximum convenience and trust. Additional payment options may be introduced soon.
COD is available in most cities and regions of Pakistan. Availability may vary slightly in remote areas.
Orders can only be cancelled before dispatch. Once shipped, cancellation may not be possible.
If delivery exceeds the estimated time, please contact us with your order number for immediate assistance.
We aim to display accurate images. Minor variations in packaging or color may occur due to brand updates or lighting differences.
Yes. Usage instructions are mentioned on product pages or packaging. Our support team is also available for assistance.
Suitability varies by product. We recommend reading descriptions carefully and performing a patch test, especially for sensitive skin.
Yes. We run limited-time promotions, bundles, and seasonal offers. Follow us on social media to stay updated.
Unless stated otherwise, only one promotion or discount can be applied per order.
Orders are usually delivered within 2–5 working days, depending on your city and courier operations (Weather etc.).
Yes. We deliver to most locations across Pakistan using reliable courier partners.
Any applicable shipping charges are clearly shown at checkout before order confirmation.
Once dispatched, tracking details are shared via SMS or WhatsApp so you can monitor your shipment easily.
Returns are accepted only if: The product is damaged or defective An incorrect item was delivered An item is missing from your order Return requests must be submitted within 48 hours of delivery.
Contact our support team via WhatsApp or the Contact Us page with your order number and clear images of the issue. Our team will guide you professionally.
Refunds are issued after inspection. For COD orders, refunds may be processed via bank transfer or store credit, depending on the situation.
You can contact us through: WhatsApp: +92 313 3332754 Contact Us page on our website Our team is always happy to assist you.
We respond during standard business hours. Queries received outside these hours are answered on the next working day.
Yes. Customer data is handled securely and used only for order processing and delivery, in line with our Privacy Policy.
No. Customer information is never sold or misused. It is shared only with courier partners for delivery purposes.