Refund Policy

Last updated: December 2025

At mypalm.pk, customer satisfaction is important to us. Please read this Refund Policy carefully before placing an order.

1. Eligibility for Refunds

A refund or replacement may be considered under the following conditions:

• The product received is damaged, defective, or incorrect

• The issue is reported within 48 hours of delivery

• The product is unused, unopened, and in its original packaging

• Proof of purchase (order number or receipt) is provided

Requests made after 48 hours of delivery may not be eligible for a refund.

2. Non-Refundable Items

The following items are not eligible for refund or return:

• Products damaged due to customer misuse, negligence, or improper handling

• Items without original packaging

• Products purchased during sales, discounts, or promotional offers (unless defective)

• Change-of-mind returns

3. Refund Process

To request a refund:

1. Contact our support team via WhatsApp or email

2. Share your order number, photos/videos of the issue, and a brief explanation

3. Our team will review the request within 2–3 business days

If approved:

• A replacement will be shipped or

• A refund will be processed to the original payment method

4. Refund Timeline

• Refunds are processed within 3–10 business days after approval

• Bank or card processing times may vary

• Shipping charges (if any) are non-refundable

5. Order Cancellation

• Orders can only be cancelled before shipment

• Once the order is dispatched, cancellation is not possible

6. Contact Information

For refund-related queries:

• Website: mypalm.pk

• Email: support@mypalm.pk

• WhatsApp: +92 (0) 31 3333 2754

Terms of Use

Last updated: December 2025

By accessing or using mypalm.pk, you agree to the following Terms of Use. If you do not agree, please do not use our website.

1. General Conditions

• You must be at least 18 years old to place an order

• You agree to provide accurate and complete information

• We reserve the right to refuse service to anyone for any reason

2. Product Information

• We make every effort to display product details accurately

• Product colors or appearance may vary due to screen settings

• Prices and availability are subject to change without notice

3. Orders and Payments

• All orders are subject to acceptance and availability

• We reserve the right to cancel or limit quantities per order

• Payments must be completed through approved payment methods

4. Shipping and Delivery

• Delivery timelines are estimates and may vary

• We are not responsible for delays caused by courier services, weather, or unforeseen events

5. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of mypalm.pk and may not be used without written permission.

6. Limitation of Liability

mypalm.pk shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

7. User Conduct

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to our systems

• Upload or transmit malicious code

8. Governing Law

These Terms of Use are governed by the laws of the Islamic Republic of Pakistan.

9. Changes to Terms

We reserve the right to update these Terms of Use at any time. Changes will be effective immediately upon posting on the website.

10. Contact Us

For questions regarding these Terms:

• Website: mypalm.pk

• Email: mypalm.pk@gmail.com

End of document